Junior Account Manager (Inside Sales)

Eurofins BioPharma Product Testing Benelux is seeking a proactive and customer-focused Junior Account Manager (Inside Sales) to strengthen our commercial team.

In this role, you will manage a diverse portfolio of existing customers, acting as the primary commercial point of contact and ensuring high-quality engagement across your accounts. The position is strongly inside sales oriented, focusing on daily customer interaction, quotation management, and structured follow-up across a broad customer base.

You play a key role in ensuring customer satisfaction, safeguarding revenue, and identifying growth opportunities, while working closely with internal stakeholders such as Operations, Project Management, and Technical Experts. You contribute to a data-driven, customer-centric sales organization, where CRM discipline, proactive communication, and account monitoring are essential.

While the role is primarily office-based, you may occasionally support events or customer engagement activities.

Eurofins BioPharma Product Testing Benelux is part of the global Eurofins network, the largest harmonized bio/pharmaceutical GMP product testing laboratory network in the world. With over 20 years of experience, we provide comprehensive analytical services to the world's leading pharmaceutical, biopharmaceutical, and medical device companies.

Our expertise spans testing drug substances, final products, intermediates, and starting materials for both small and large molecule drug products, as well as medical devices. With a focus on quality and regulatory compliance, our laboratories hold GMP and ISO 17025, 9001, and 13485 accreditations, performing analyses in accordance with the European and British Pharmacopeia (EP and BP), United States Pharmacopeia (USP), Japanese Pharmacopeia (JP), and client-specific methods.

·         Manage and maintain relationships with a portfolio of existing customers, acting as the primary commercial point of contact.

·         Respond to client inquiries via email and phone in a timely and professional manner.

·         Prepare, send, and follow up on quotations, proposals, and service offerings.

·         Maintain regular contact with customers to ensure satisfaction and identify evolving needs.

·         Manage and update contracts, NDAs, and MSAs for your assigned accounts.

·         Maintain accurate and up-to-date records in the CRM system, including opportunities, activities, and follow-ups.

·         Track and manage leads and opportunities within your portfolio, ensuring timely progression.

·         Collaborate closely with Operations, Project Management, and Technical teams to gather input and ensure smooth execution of customer requests.

·         Monitor account performance, including revenue trends, activity levels, and customer behavior.

·         Identify upsell and cross-sell opportunities within your existing customer base.

·         Flag risks, delays, or changes in customer activity to the Business Development Director.

·         Contribute to internal reporting by providing regular updates on activities, pipeline, and account status.

·         Support a structured and data-driven way of working within the commercial team.

·         Bachelor’s or Master’s degree in Chemistry, Pharmaceutical Sciences, Biochemistry, Biotechnology, or a related field.

·         0–3 years of experience in a commercial, customer-facing, or inside sales role.

·         Affinity with the pharmaceutical, biotech, CRO/CDMO, or laboratory services environment is a strong advantage.

·         Basic understanding (or strong interest) in GMP regulations and analytical testing services.

·         Strong organizational skills and ability to manage multiple tasks and accounts simultaneously.

·         Excellent communication and interpersonal skills.

·         High level of accuracy and discipline in CRM and administrative processes.

·         Proactive, customer-focused mindset with a strong sense of ownership.

·         Comfortable working in a complex, multi-stakeholder environment.

·         Fluent in English (both verbal and written); Dutch is preferred.

NBLSC and Eurofins: A world of possibilities 

This position is open within the Business Unit NBLSC, located at the Eurofins BioPharma Product Testing Leiden site on the Leiden Bio Science Park. We have a close-knit team where collegiality and collaboration come first. We offer a responsible and challenging position within the team with varied work and frequent interaction with scientists and teams within Eurofins Scientific. We also have a diverse customer portfolio ensuring engaging and dynamic work.

Eurofins BioPharma Product Testing also offers:

·         A competitive salary;    

·         Flexible working hours;    

·         25 days of vacation with the option to purchase 7 additional days (based on a fulltime contract);    

·         Travel allowance of 23 cents net per kilometer. Are you traveling by public transport? Then your travel expenses will be fully reimbursed via NS Business Card;

·         Hybrid workplace with a remote work allowance;

·         Flexible working hours;

·         Participation in a pension scheme with 50% contribution by Eurofins;    

·         Each month, you accumulate a choice budget balance of 8.95% of your gross salary. This includes, among other things, holiday pay and a year-end bonus. You can choose to have this amount paid out, or you can use it to buy extra days off, for example. You choose what suits you best;    

·         Discount on additional health insurance;    

·         Tax benefit via FiscFree when purchasing various products and services via your gross salary, such as a bicycle, sports contribution, fitness, mobile telephony, computers & tablets or a weekend away;    

·         Professional training and opportunities for training and development;    

Training options via the online learning platform Good Habitz.     

Working at Eurofins BioPharma Product Testing offers you the flexibility and personal touch of working in a medium sized and dynamic company, whilst also allowing you to benefit from having Eurofins as a parent company. Our ambitious growth plans provide ample opportunities for our employees:    

·         Diverse developmental opportunities within the organization;    

·         A large client portfolio ensures a lot of diversity in your work.    

·         Clear growth path towards Account Manager or Business Development roles.

More about Eurofins Scientific  

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.  
 
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 62,000 staff across a network of more than 1000 independent companies in over 62 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.  
 
In 2025, Eurofins generated total revenues of EUR € 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.